HBC Clerk

JOB DETAILS:

Giant Eagle Corporate Market District

Position Title : HBC Clerk

Department : Non-Foods

Supervisor's Title : HBC Manager

FLSA Status : Non-Exempt

Date Completed : 3 /26/09

Position Summary:

An HBC clerks' first responsibility is to order product and stock shelves to ensure customer requirements are met and build customer loyalty by providing unparalleled customer service.

Essential Functions:

• Actively support a culture of safety which includes, but is not limited to, food safety, Team Member safety and customer safety.
• Display a commitment to learn about food and share food knowledge with fellow team members and customers.
• Demonstrate a willingness to learn, understand, and communicate the Market District Passion for Food philosophy, which includes the
• willingness to taste and experience new product offerings.
• Actively demonstrate appropriate suggestive selling techniques.
• Provide active sampling opportunities, when appropriate.
• Conduct business, at all times, with a clear understanding that customer service is a significant point of difference for the Market
• District banner. Every interaction, whether with an internal or external customer, is to be conducted with the highest degree of integrity
• and with an understanding that the end result is to deliver service in an unparalleled manner.
• Actively participate in, and promote, an environment which embraces diversity, inclusion, and respect for Team Members, Customers,
• Vendors, and the Community.
• Provide products and services that meet the requirements of internal and external customers at all times.
• Maintain cleanliness of equipment, tables, utensils, floor (to ensure safety), and sanitation regulations are met.
• Stock shelves by taking product from backroom, opening boxes, and stocking product to proper location on shelf.
• Order product as needed by scanning appropriate shelf tag or punching in numbers on order machine.
• Follow proper procedures to ensure store meets out-of-stock percentage goals.
• Assist customers by answering questions.

Adding new items to shelves by moving existing items.

Formal Education

Required

Working toward high school diploma or equivalent

Desired

Licenses or Certificates

None

Skills:

• Accountability
• Action-Oriented
• Adaptability
• Attention to Detail
• Conflict Management
• Customer Service
• Decision Making
• Initiative
• Integrity and Trust
• Listening
• Managing Diversity
• Patience
• Planning and Organizing
• Integrity and Trust
• Listening
• Managing Diversity
• Written Communication
• Safety Awareness
• Ability to follow direction /verbal and written
• Experience
• Required
• Desired
• Prior experience in related field
• Job Complexity
• Work requires using different methods that are already available.
• Decision Making
• Decisions are simple and based on well-defined choices.
  Authority

Authority to make decisions or commitments within the limits of Company policies and procedures that are clearly specified.

Budgetary Responsibility

Responsible for controlling some expense within a department

Contacts

Contacts limited to inside the department to give general information and answer questions, day to day contact with customers to give

general information and answer questions

Supervisory Responsibility